Shipping policy
🚚 Shipping & Delivery Information
We deliver our products to all territories across Egypt (excluding the Sinai Peninsula and New Valley).
Shipping is not free and depends on the active offer, order type, and delivery location.
Delivery typically takes 1–5 working days, depending on your location. Deliveries are made from Sunday to Thursday, excluding public holidays.
If you require a special order, please contact us via the Contact Us form or email info@truenestaegypt.com. Our team will confirm availability and provide the applicable delivery cost to your location.
💳 Payment Methods
We accept:
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Cash on Delivery (COD) with no additional charges
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Online Credit Card Payments through a secure payment gateway
📦 Delivery Details
To avoid any delivery delays, please ensure that your full and accurate delivery address and contact details are provided when placing your order.
Once your order is successfully placed, it will be processed immediately. A tracking number can be provided upon request once the shipment has been handed over to the courier and becomes traceable.
🔄 Address Changes
If you need to change your delivery address after placing your order, please contact us via the Contact Us form or info@truenestaegypt.com as soon as possible.
Additional delivery charges may apply if the order has already been processed or dispatched.
